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Active monitoring enables operators to proactively assure differentiated services
Enable thousands of live measurements, in live networks
Surging data volumes, dynamic scalability and, with 5G, growing end-to-end encryption, make it difficult to monitor traffic with traditional, passive monitoring alone. 5G services also demand a wide range of different QoS settings, particularly for mission-critical applications. It’s essential that MNOs can continuously validate and determine the performance delivered.
Continuous validation using synthetic traffic
Active monitoring deploys software agents that mimic real users in the live network, generating synthetic traffic to continuously validate core network performance. Agents can be controlled to simulate specific services and scenarios on demand — giving operators a precise, controlled view of service quality before issues reach subscribers.
Active Monitoring in Live Networks
Catch issues before they reach subscribers
Continuously validate service quality in the live network, before problems impact the customer experience.
Validate SLAs - per service and slice
Objectively verify that each service and network slice is delivering the quality your customers and partners expect.
Test any service or scenario, on demand
Deploy agents dynamically to simulate specific service flows and validate performance across any network domain.
Dynamic orchestration and automation
With new levels of service agility, you need live active monitoring to move in lockstep with dynamic systems.
Passive Monitoring gives deep visibility into real subscriber behaviour
Observe every session, understand every issue
Passive monitoring collects, processes and analyses live network traffic in real time. By observing every session, it detects individual failing calls that would not show up in synthetic testing, and identifies trends like traffic growth or capacity constraints before they become service issues — and when issues do occur, the rich traffic history makes it highly valuable for root cause analysis.
Passive Monitoring
24/7 monitoring
Always-on visibility into live subscriber traffic across any fixed or mobile network environment
See every failing call
Capture individual call failures in real subscriber traffic, including issues that affect only a small fraction of sessions.
Investigate root causes
Access real-time and historical traffic data to understand exactly why, where and when an issue occurred.
Detect trends
Identify traffic growth and capacity constraints early — before they impact service quality.
Passive and active monitoring — stronger together
A closed loop for complete service assurance
Deployed together, passive and active monitoring create something neither can deliver alone. Passive monitoring detects anomalies in real subscriber traffic. Active monitoring reproduces and isolates the failure with precision — and once a fix is applied, reruns the scenario to confirm it is resolved, while passive monitoring continues to observe real subscriber traffic. The result is an assurance approach that is both reactive and proactive - managed through a single interface.
With today's data volumes, particularly in 5G networks, comprehensive user plane analysis through passive monitoring can be cost-prohibitive. By combining passive monitoring for control plane visibility with active monitoring for user plane assurance, operators achieve broader coverage at significantly lower cost.
360° Service Assurance
Detect and reproduce with precision
Passive monitoring exposes anomalies in real traffic — giving active monitoring the context needed to reproduce and precisely isolate failures.
Close the loop on every fix
Once a fix is applied, active monitoring reruns the scenario to confirm it works while passive monitoring continues to observe real subscriber traffic.
Optimise and reduce assurance cost
Achieve broader coverage at lower cost by combining active user plane monitoring with passive control plane monitoring.
Full service lifecycle confidence
A proactive and reactive assurance approach, combining real subscriber insight with continuous service validation.